How can you choose to be something you've never heard of

Call me

1 Hour

30 mins




In this module we’re going to help you understand how to communicate professionally via phone.

In this module you will learn:

  • What professional communication over the phone sounds like

  • The rules of communicating via text

  • How to deal with calls from potential employers



Learning activities

1. Phone call out of the blue

Here’s Dayna talking you through her experience of answering calls to employers. Read her advice on how to make a great impression when the phone rings.

Click here to read.

2. Listen to employer calls

When an employer calls you, there are three main things to get right

  1. Answering professionally and with a clear tone

  2. Be clear on the job you’ve applied for

  3. If your not in a position to speak freely (e.g. you’re on the bus) just let them know.